Frequently Asked Questions

Tickets & Purchasing

Ready to purchase tickets for your favorite show or event? Here is a step-by-step guide to make the process a breeze:
  • Visit TheBroadwayTheatre.org and select the show you wish to attend.
  • Choose the date and time from the available options.
  • Click on “select seats” to choose your preferred seats from the red ones available.
  • Once you have selected your seats, click “Buy Tickets” to proceed to checkout.
  • Fill out the required information and complete your order.
  • After your purchase is complete, you will receive a confirmation email from The Broadway Theatre of Pitman that includes your five-digit order number.
  • On the day of the show, simply stop by the Box Office 90 minutes before show time to pick up your tickets.
That’s it! You’re all set to enjoy your Broadway Theatre experience.
Yes! Tickets may be purchased at the box office on the day of the performance, subject to availability. Day-of-show ticket sales begin 90 minutes before each performance. Please note that day-of ticket purchases are cash only.

Please be advised that all attendees must have a ticket to enter the theatre. Children under six months attending one of our Children’s Theatre performances can obtain a discounted lap ticket. However, for all other performances, each person must have a fully paid ticket.

We do not provide discounts for groups. However, if you have a larger group, please contact us at 856-384-8381 and we will be happy to assist you in finding the best seating options for your party.
PayPal is our merchant service provider; PayPal is not required to make a payment. We accept the following credit cards: Visa, Mastercard or American Express. We do accept Discover on the website but not when placing your order over the phone.
We offer a special season package for all of our six Mainstage shows, but act fast because it’s only available for a limited time around May or June. Keep an eye out for our announcement of the upcoming season, where we will begin advertising the package through email, Facebook, and brochures. Remember, the season packages are only available for a specific period. Once that time has passed, individual show tickets will be the only option available for purchase.

We’re excited to offer eleven of our fantastic Children’s Theatre productions in a season package for a limited time only. Keep an eye out for our season announcement, where we’ll begin advertising the package via email, Facebook, and brochures. Remember, the season packages are only available during a specific time period. Once that date has passed, you’ll no longer be able to purchase the eleven shows as a season and will have to buy individual show tickets instead.

Ticket Pickup, Delivery & Exchanges

Tickets can be picked up at the theatre’s box office 90 minutes before show time. Don’t forget to bring your 5-digit confirmation number with you. This will help us locate your order if it’s not found under your name.

Will-call tickets are located at the Box Office and are for patrons who ordered their tickets in advance. On show days, the box office is open for will-call and same day performance sales until 30 minutes after a performance begins. You may pick up your tickets beginning 90 minutes prior to the show time.

If you’ve misplaced your tickets or they never arrived, there’s no need to worry. Just visit the box office on the night of your performance and provide your name. They will be able to reprint your tickets or look up your seats.

Please note: Exchanges are available for Mainstage Season performances only. This policy does not apply to concerts, comedians, or other outside events.

For Advanced Exchanges (Mainstage Season Performances Only):

We must receive your original tickets at least 7 business days before EITHER your original show date OR the new show date you’d like to attend, whichever comes first.

Visit The Broadway Theatre of Pitman at 43 S Broadway, Pitman NJ.
Locate the red mailbox across from the box office.
Fill out an envelope with your contact details.
Place your unused tickets into the envelope and seal it.
Drop the envelope into the red mailbox.
Once we receive your tickets, our Customer Service team will contact you to secure your alternate reserved tickets. No fees apply for exchanges made this way.

For Exchanges Within 7 Business Days OR After a Missed Performance (Mainstage Season Performances Only):

Reserved seating is no longer guaranteed.

  • Go to the box office on the new show date of the same show you’d like to attend.
  • The Box Office opens 90 minutes before showtime.
  • Present your unused tickets to the box office staff.
  • You will receive new tickets for the best available seats remaining after the $5 per ticket fee is paid (cash only).

A $5 per ticket handling fee applies (cash only at the box office). We strongly encourage exchanging your seats more than seven business days in advance to avoid the $5 per ticket fee.

Please check our website in advance to see which tickets are available so you have an idea of where you might be seated. If no seats are listed online, the show is sold out and there is no need to visit the box office.

Box Office & Customer Service

The Box Office opens 90 minutes before the show time.

You can contact our Customer Service Department via phone at 856-384-8381 from Monday to Friday, between 8AM and 4PM. You can also email us at boxoffice@broadwaytheatreofpitman.com

Accessibility & Mobility

Yes, but not all seat locations are. Please call-in advance for wheelchair seating, as seating is limited and offered to patrons on a first come first served basis. We have special wheelchair seating in the main level of our theatre. We also offer handicapped accessible restrooms on our main level as well. We do not have an elevator to the second level of the theatre so please keep that in mind.
We do not have an elevator.
We STRONGLY ADVISE no one with a cane, walker, scooter, wheelchair OR ANY other type of mobility impediment attempt to purchase tickets to any balcony seating (including the upstairs balcony boxes). There are approximately 40 steps to the stairs to reach the balcony… and there is no elevator to the balcony. For those with ANY mobility issues, we recommend those patrons sit downstairs for all performances.

The Broadway Theatre of Pitman offers a hearing assistance service for all performances. Guests can use their own smartphone and Bluetooth headphones to connect to our system for enhanced audio during the show. Instructions for connecting are available here.

Instructions for connecting are available here.

Planning Your Visit

Please use the map to find parking:

https://img1.wsimg.com/blobby/go/03dbeaad-1e8c-4c3f-a584-8b1dc18dbfe3/pitman-parking-map.pdf

As a valued patron of our theatre, you can enjoy exclusive discounts on food and drinks at Martini’s On Broadway on the night of a performance. In addition, you can stop by the bar during the show or intermission to grab a drink and take it to your seat. We highly recommend taking advantage of this offer and visiting them.
To avoid missing any part of the show due to traffic or parking issues, it’s best to arrive at the theatre early. If you need to pick up your ticket at the box office, make sure you arrive at least 60 minutes before the show’s start time, as there may be a long line. The theatre doors open 30 minutes before the performance begins.
The theatre doors will open 30 minutes before the show begins.
We do not have an official dress code; however, we would encourage comfortable, smart casual wear.
To avoid causing a disruption during a performance, we kindly ask that you give yourself plenty of time for driving, dining, and parking. Latecomers will be seated at the discretion of management, and in most cases, will be asked to take the first available seat until intermission. After intermission, you may reclaim your original seats. Please make sure to arrive on time to ensure an enjoyable experience for all.

Theatre Amenities

We offer two concession stands for your convenience – one located in the downstairs lobby as you enter, and the other on the second level. Our concessions offer a variety of refreshments, including candy, soda, popcorn, alcoholic beverages, and water which can be purchased using cash or card.
Please note that outside food and drinks are not allowed, with the exception of beverages purchased from Martini’s On Broadway, as they are connected to the theatre.
We do not have an ATM at the theatre. The closest ATM is down the street at Fulton Bank, about a 3-minute walk from the theatre.
We do not offer public Wi-Fi to connect to.
We have various restroom facilities located throughout the theatre, including a men’s and women’s room to the right of the lobby (between the theatre and Martini’s On Broadway), an additional men’s room in the basement of the lobby, and another women’s room on the second floor of the theatre and under the steps on the main level. Please note that our restrooms are designated for single-person occupancy unless there is a valid need for accompaniment.
We do not provide a coat check service.
We do not have opera glasses available to rent or buy.
We have one thousand seats at The Broadway Theatre of Pitman.

During the Performance

No photography or recording devices are permitted in the theatre.
Meeting with artists to acquire autographs is subject to the artists’ discretion and may vary on a case-by-case basis. Some artists might set up tables in the lobby after their performance to interact with fans. Others might offer “meet and greet” opportunities as part of fan club or VIP ticket packages, either before or after the show. Without prior approval from the artist’s management, no one is permitted to access backstage to meet with any artist.
Re-entry is permitted with a valid ticket. Those without a ticket to the performance will not be granted re-entry.

Our in-house productions do not offer any show merchandise. However, it’s possible that external performers may bring merchandise to their events.

Safety & Theatre Policies

We value your satisfaction, which is why we prioritize creating a safe, comfortable, and enjoyable experience for all customers. We kindly ask that you treat others with respect and act courteously to ensure that everyone has a pleasant time. If any issues arise during your visit, please don’t hesitate to bring them to the attention of one of our staff members.

The following is a partial list of items that are prohibited at all of The Broadway Theatre of Pitman events.

  • Weapons of any kind including pointed objects and pocket knives.
  • Outside Food & Beverage
  • Laptops and tablets
  • Cameras and Recording Devices
  • Selfie-sticks
  • Drones
  • Signs/Flags/Banners/
  • Posters/Pamphlets
  • Laser Pointers
  • Drugs & Alcohol
  • Fireworks
  • Noise Making Devices
  • Projectiles of any kind
Smoking or vaping is not permitted anywhere inside The Broadway Theatre of Pitman.
Please check our Facebook Page on days of inclement weather for any cancellations or additional information regarding our show. If there is no post regarding a cancellation, the show will commence as planned. If, however, your performance is cancelled due to inclement weather, we will notify you within 5 days.
During an emergency, all guests are expected to follow the instructions provided by venue staff with respect to theatre operations and emergency response procedures.

Show Information

Our Children’s Theatre musicals are best suitable for children aged 2-9 years old.

Most of our shows have played on Broadway and many have been made into movies. If you are worried about certain themes, a little internet research will help you decide what shows are best for your family. If you have a question about show content, feel free to contact our Customer Service Department at 856-384-8381.

We kindly request that you do some research on the band before buying tickets to our concerts. While many of our bands are tribute bands, we encourage you to consider if you would take your child to see the real group. If so, then they will be mature enough to attend our tribute show.

Theatre Services

Certainly! Should you misplace an item at the theatre, feel free to contact us at 856-384-8381 to inquire if it has been found.

Please send an email to: boxoffice@broadwaytheatreofpitman.com about renting our space for an event.

Please go to our Auditions tab located on our website here to find out about auditions: https://www.thebroadwaytheatre.org/auditions/

Get Involved

Please go to our Auditions tab located on our website here to find out about auditions: https://www.thebroadwaytheatre.org/auditions/

For information on our Volunteer Usher program, please email us at: broadwayushers@gmail.com

Need any help!

If you need any assistance or you need help for booking seats, we are available to help you.
Contact Us